Privacy Policy
Last updated: December 2024
1. Introduction
Artlant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional art supply manufacturing services.
By engaging with our services, you consent to the data practices described in this policy.
2. Information We Collect
Business Information
We collect information necessary for our B2B manufacturing services:
- Company name, address, and contact details
- Business registration and tax identification numbers
- Authorized representative information
- Financial and credit information for order processing
- Product specifications and design requirements
Technical Information
- • Manufacturing specifications and quality requirements
- • Product testing data and quality control metrics
- • Production timeline and delivery preferences
- • Communication logs and project documentation
3. How We Use Your Information
We use collected information for the following purposes:
Manufacturing Services
- • Process and fulfill custom orders
- • Conduct quality control testing
- • Coordinate production schedules
- • Ensure compliance with certifications
Business Operations
- • Maintain client relationships
- • Process payments and invoicing
- • Provide customer support
- • Improve our services
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist with manufacturing, logistics, and quality testing
- Certification Bodies: FSC, SGS, GRS, and other certification authorities for compliance verification
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Note: We never sell personal information to third parties for marketing purposes.
5. Data Security
We implement comprehensive security measures to protect your information:
Physical Security
- • Secure manufacturing facilities
- • Restricted access controls
- • Surveillance systems
- • Document storage protocols
Digital Security
- • Encrypted data transmission
- • Secure server infrastructure
- • Regular security audits
- • Employee training programs
Our security practices align with ISO9001 and CNAS quality control standards.
6. Data Retention
We retain your information for different periods based on the type of data:
- Contract Information: 7 years after contract completion for legal compliance
- Quality Control Data: 5 years for product liability and certification requirements
- Financial Records: As required by applicable tax and accounting regulations
- Communication Records: 3 years for business continuity and support purposes
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access and Portability
Request copies of your information and transfer to another service provider
Correction and Update
Request corrections to inaccurate or incomplete information
Deletion
Request deletion of your information (subject to legal retention requirements)
8. International Data Transfers
As a global manufacturing partner serving Europe, the United States, and China, we may transfer information across borders:
- Transfers are made in accordance with applicable data protection laws
- Appropriate safeguards are implemented for cross-border data transfers
- We ensure adequate protection levels in destination countries
- Standard contractual clauses are used where required
9. Cookies and Tracking Technologies
Our business communications and systems may use:
- Essential cookies for system functionality and security
- Analytics tools to improve our service delivery
- Communication tracking for business correspondence
We do not use cookies for advertising or marketing purposes.
10. Contact Us
For privacy-related questions or to exercise your rights:
Artlant Privacy Office
Data Protection Officer
Email: privacy@artlant.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)
We will respond to privacy inquiries within 30 business days.
11. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through:
- Direct notification to active business clients
- Updated policy posted on our business portal
- Notice period of at least 30 days for significant changes
© 2024 Artlant Professional Art Supplies. All rights reserved.
Your privacy is protected by our commitment to data security and transparency.